Comments on: Ban Banfield Pet Hospital

By: david mulford

david mulford — Thu, 07 Jul 2011 14:58:57 +0000

I WILL NEVER SET FOOT IN ANOTHER BANFIELD…EVER! Here’s why…My dog Rusty was scratching his ears so I brought him in for a look…I figured it was a swim related issue. The nurse and the Veterinarian not once touched my dog; not a kind word or even a treat…my dog does get anxious and will snarle so I usually have a cone around his neck for control…the nurse argued with me that I would have to go to the store part and buy a cone. They told me to slip on this muzzle which really elevates his stressors. The veterinarian gave me the Q-tip to suave his ears. Now for the bill…they charged me for the office visit (fine) the ear suave (fine) then on-top of all that, they charged me an extra 40.00 for a professional service fee. I asked what the heck did that mean. Their explination was; if a dog comes in with ear problems, they keep the dog in the hospital for the day (huge fee) in case they need to swab the ears again but since I wasn’t going to do that, they charged me a professional service fee. I complained that that was a rip-off because I was in and out on 30 minutes and received nothing for that 40.00 fee. They stated the fee was policy from corporate and couldn’t be waived. They gave me a customer service number and I called it to place a greivence against the ridiculous professional service fee. The guy took my information and said someone will be getting back to me in a day or so. That was two-weeks ago. In summary, it costed me almost 200.00 for a 12 oz bottle of ear wash and a tube of ointment. My veterinarian in Duluth was amazed at the lack of concern and that she thaught Banfield is an aweful clinic to begin with…I AGREE COMPLETELY! Insted of waiving a 40.00 dollar fee, they lost a customer. The Banfield I went to was in the Quary on New Brighton Blvd in Minneapolis…pet owner beware…in this instance, I certainly didn’t get what I paid for…not even close.
Dave and Rusty Boy

By: Banfield Pet Hospital

Banfield Pet Hospital — Wed, 30 Mar 2011 21:40:10 +0000

Wendy,

We are very sorry to hear that you had an unsatisfactory experience at Banfield. We strive to provide an exceptional client experience on every visit, and we apologize that you left our hospital feeling your pet was mistreated. We are a company of pet lovers, so we agree that your pet should always be treated as part of the family. It would be extremely helpful for us to discuss your experience with you to better understand what happened. Please feel encouraged to call our client advocate team; the number is 877-500-2288.

We would also like to welcome those who have previously commented about their experience with Banfield to contact us. Your feedback helps us in our efforts to continuously improve service to our clients and pets. Thank you, in advance, for your time and feedback.

By: Wendy

Wendy — Tue, 29 Mar 2011 14:44:49 +0000

BANFIELD in Va Beach is outrageous! The techs are RUDE and dont know anything about pets nor customer service. I was shocked, amazed and embarrassed that they treated my animal….well, like a dog on the street -which does in fact deserve better treatment-instead of like a baby -the family pet. It would take me ten years to type here what I feel about Banfield. One thing is certain-they should be BANNED

By: Elias

Elias — Fri, 04 Feb 2011 16:54:35 +0000

I took my border collie (Blackie) to this Banifield Hospital in Humble,TX . Three days ago and I was trying to tell them that all he needed was his shots you know yearly shots and his heart worm medicine because he does have heart worms . But any way , I sitting there in their little room and thinking wait what’s stuff for she starts to put something up his butt . and my dog was like what the hell . NO! so he didn’t let her do that then she gets the doctor (So Called ) Doctor of Scamming people . But this Doctor walks in and Blackie just looks at her and starts to GROWL like bitch get away from me as soon as he saw her . So I didn’t pay no mind I kinda figured he was just up set because this other little girl tried to poke him in his butthole with some thing ? But He was really scared of this doctor and I should of listened to him because his well judge of character she was up to no good . She starts to take his blood and gives him some oral crap in his nostrils and leaves with the little girl . Then 30 minutes later they both come in and smiling at me say oh his got heart worms I’m sorry . Then the little yeahs out oh his already agreed to sign up for the 69.95 membership wellness plan . So the doctor just leaves and so we go out the front door and head towards the cashier booth and she says I got to bring Blackie back tommorrow for his heartworm medicine . I’m like no your not keeping my dog hear ! HELL NO ! I want to pay and get the hell out here! She says well you gotta pay 381.99 . I like what are you crazy ! so they get the manager and all this people and they start telling about this stupid wellness plan and if I don’t join and pay ; $69.95 plus the 24.95 I’ll I’ll have to 381.95 right there and then So I sign up for the stupid crap and throw away 200.00 in the there pocket . So I get to my house I ‘m reading all this compliants about this Stupid Banifield People and you know what I’m going to let everyone know about this Banifield Scam. I ‘m to let people know not to take there pet there at all . Oh OH OH all the while we were waiting in the little room I kept hearing animals in the back crying and screaming in the back rooms they got back there . So with that being said Yeah ! DO NOT TAKE YOUR PET TO BANIFIELD!

By: Banfield The Pet Hospital

Banfield The Pet Hospital — Mon, 24 Jan 2011 16:22:34 +0000

Kristen,
We are very sorry to hear that your visit to Banfield has left you feeling this way. Please call our client advocacy team to discuss this issue. The number is 877-500-2288. We hope your dog and cat are doing well.

By: Kristen

Kristen — Sat, 22 Jan 2011 18:00:27 +0000

I went to Banfield today for the first time, because I seen on TV that they had the Office Exam was Free for your 1st time going. Well 1st off they take the animals out of the room and into the back room to give shots to them. I have never been to a vet that does this. How do I know that they are really getting what they say they are. The people were really nice, overly nice I would say. But the nurse came in did vitals, ect. said that the Dr would be in soon. Then the Dr. came in did vitals and exam, then left the nurse came back in and took my animals into the back room gave them they shots after bringing me an estimate for things to be done that for 2 animals was for services over $900. In shock I told them no and then picked out the 3 things that my dog was due for and the 2 things that my cat was due for. Still in shock they came back to me with a qoute for $263.75. I normally go to the Paws Clinic @ Care Alot Pet Supplies and for 2 animals getting all their shots walking out the door for alittle over $100. Being qouted $263 for 2 animals was crazy but I paid the bill and when I got home I looked over the bill to my suprize I was charged 2 office visits that both were suppost to be free, becasue it was our 1st visit there and this is what they avertise on TV. So I was over charged $79.90 for the office visits. Then I looked at what Paws Clinic would have charged me vis. what I was charged at Banfield. and I was over charged for everything at total of $124.40. My total would have been $139.35 If I had gone to Paws Clinic instead of Banfield. I called and spoke to the lady that answered the phone about this she said that they could refund me for the $79.90 for the office visits but nothing else, but I would have to go there to get the refund. No problem as before I could get in my car and head there for my refund, she called back and said that they can not refund my money all they can do is give me a credit for $79.90 to be applied to the next time I come there. I don’t plan on coming there ever again, I told her. I have opened a dispute with my credit card company on this matter as well as waiting for an office manager to call me back on this matter and they will not give me the corp number!! Why not I am very unhappy and there is nothing that they can do!! Really I don’t give up easy and before I am done they will be reported to the BBB.

By: Catherine marin

Catherine marin — Sat, 18 Dec 2010 02:41:46 +0000

We used to have the most wonderful little maltese named Franchesco. We took him to the Miami Midtown Banfield pet hospital for dehydration 1 day ago. He stayed the night under their care. The next morning after several calls and being placed on hold for long periods of time a doctor finally returned our call. We were told Franchesco was doing well and we would be taking him home that afternoon. They wanted to do one more IV treatment and then he would be coming home to us. A half hour later we get a call that he had a heart attack and had passed away. How can a dog be ready to go home one minute and then dead the next? Negligence and poor care is the only answer. We are devastated as we know Franchesco will still be alive if it wouldn’t have been for the inconsistency of Banfield medical staff. You never get the same doctor twice. I don’t know why this company stays in business, but one thing for sure is that they are making lots of money out of their wellness plans and all the extra fees they want to charge. Their only compensation is a free necropsy and I’m sure we will never find the truth as they will cover their assets 100 percent. The pain is unbearable, especially knowing that Franchesco did not have to die this way. People beware of this hospital, it’s not what it seems to be!

By: Melania

Melania — Sat, 06 Nov 2010 17:40:06 +0000

I took my dachshund to Banfields.. DR.SCOTT QUICK
My dog is up to date with all his shots, this is our baby, I treat him no less than I would treat one of my children..

At the first visit October 20th, I said he had a couple of sores near his testicles, he said it might be ringworm, he sent me home with medicine and told me to come back in two weeks. , he said he would call me if the test would come back positive for ringworm, he then said he called my house /no answer, and that was it, he has my cell phone # but NEVER tried to called it my cell phone..there he could have left a message, but he never bothered..

The next follow-up visit, two weeks later ,NOV 3rd, Dr Quick said the dog has ringworm , I..told Scott that my dog was shaking his head more than normal, he looked in his ears just with his eyes, DIDN’T USE LIGHTED INSTRUMENT TO LOOK stuck a Q-tip in his ears and my dog yelped & he said all I see is a little wax..all night long the dog was shaking his head, the next morning, the nurse called to see how he was, and I swear this is the truth, I ask her why he didn’t use an instrument to look into his ears? she said that would have been extra money , it was only a follow up visit,

they always call a couple of days before your app. , if they couldn’t get me on my land phone , I’m positive they would have tried my cell #, but for the ringworm ? one land phone try is enough for them..he is Lazy and INCOMPEDENT

On NOV 4th the next day after I saw Dr Quick..the dog was still shaking his head excessively, I then took him to Orange County Animal Emergency Service and they said his both ears were INFECTED…
I cost me $75.00 for the Emergency visit plus $80.00 for the medicine..

By: Shannon

Shannon — Wed, 29 Sep 2010 02:47:49 +0000

I would love to hear the POV from a Banfield employee.

I have been a veterinary tech and practice manager for the better part of a decade now and have already seen the dark side of veterinary medicine. I would like to see how dark it is on the corporate end.

I hope that everyone who has either read or posted on this blog has learned that you can’t trust just anyone with your beloved pet. Good veterinary hospitals will provide you with educational materials so that YOU know all of the options in regards to your pet. While we can tell you what the best medicine is in our opinions, an educated owner is almost always coupled with a healthier pet!

By: Terry

Terry — Tue, 08 Jun 2010 16:55:29 +0000

I took my beagle in to Banfield two months ago because he was having a hard time moving around. I told them he was breathing hard, and to check him for cancer. Now after I took him to another vet out of state, found out that he has oh guess what… Cancer. Which all could have been treated if they would have checked him for it like I had requested. Now he has no use of his back legs, and his days are seriously numbered. Of course I find all this out when I am back in a war zone. Go figure. Thanks for totally screwing up Banfield. Now I am going to loose my pride and joy because of your Negligence. I will never take another animal to your business, and I will highly recommend to everyone I know and those that I don’t know to not take their pets to you.