Bye Bye Vonage

August 29, 2005 · Filed Under Customer Service Watch, Marketing, VoIP, Web/Tech 

Vonage has 749,999 subscribers as of today. I tried..I really tried to make it work. It seemed to make SO much sense…I told my friends about it. I told lots of people about it. I overlooked the problems with getting my phone number switched over…after all it was new and they eventually made it right with service credits. I overlooked the problem with my alarm system. I overlooked the continuing impossibility of getting technical support. But, the router problems which of course left us without not only phone service but also Internet access that were still all too frequent after a year finally made it impossible to continue. Hello, Charter!


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