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Blogging, RSS, and social networking continue to increase….what did we used to do?

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Word of Blog

From Marshall’s Web Tool Blog comes word of a new service to support causes that you care about on your blog…

Empathy 101

This morning’s WSJ had an article titled “Teaching Doctor’s To Be Nicer”…OK, so the point is customer service, customer relationships, customer experience. Yes, I think it applies to doctors, also. I also think most doctors don’t view their patients as customers. However, if medical schools are offering courses in “professionalism, empathy, and communication skills” someone must be thinking in this direction.

Passion versus Obsession

In thinking about this, I wondered about the difference between being considered passsionate about say, computers or being considerered obsessed with them. Or medicine, or whatever the narrowly defined highly technical interest might be. If the interest is “highly technical” maybe we say obsession. If the interest is not technical, such as a sport, maybe we say, passionate?

In Case of Emergency

As the finger pointing continues over Hurricane Katrina along with the cries for leadership I wondered how many parents sitting in the room knew what that the emergency number was or had it written down….on easily accessible, old fashioned paper. The school had sent it to us numerous times along with “the plan”. But like the exit maps on the back of hotel doors and the location of emergency exits on airplanes, in movie theaters, or a fire escape plan from our own homes , it wasn’t top of mind enough to be of much use in case of an emergency. And the finger pointing and calls for leadership should really begin with ourselves…