Comments on: Dear Sprint: Can I Volunteer for Early Termination? http://www.resonancepartnership.com/2007/07/dear_sprint_can.html New Media Strategies and Word of Mouth Marketing Sun, 12 Oct 2008 06:09:09 +0000 http://wordpress.org/?v=2.6.2 By: Katie Konrath http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-331 Katie Konrath Sun, 22 Jul 2007 21:12:28 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-331 Hi Marianne, you don't sound like a troublesome customer to me. After all, you only call a couple times a month. To be eligible for Sprint's "Get-Out-Of-My-Service-Plan-Free program, you have to call at least 3 time a week. BUT, there's good news! Calling customer service takes so long to get through to a service representative that you could call, and then get plenty of work done while you wait! If you're interested, I just did a series on ideas to improve Sprint's customer service on my blog: <a href="http://www.getfreshminds.com/2007/07/more-ideas-abou.html" rel="nofollow">http://www.getfreshminds.com/2007/07/more-ideas-abou.html</a> Hi Marianne, you don’t sound like a troublesome customer to me. After all, you only call a couple times a month. To be eligible for Sprint’s “Get-Out-Of-My-Service-Plan-Free program, you have to call at least 3 time a week.

BUT, there’s good news! Calling customer service takes so long to get through to a service representative that you could call, and then get plenty of work done while you wait!

If you’re interested, I just did a series on ideas to improve Sprint’s customer service on my blog: http://www.getfreshminds.com/2007/07/more-ideas-abou.html

]]> By: ChaosScenario http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-332 ChaosScenario Thu, 12 Jul 2007 14:00:54 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-332 <strong>Don't Sprint, Just Walk</strong> By now most of you have probably read about how Sprint fired about 1,000 of its customers for complaining too much about their bill. I first read about it on Drew's blog, then Marianne's, Seth's (twice), David's, and finally Doug's. Don’t Sprint, Just Walk

By now most of you have probably read about how Sprint fired about 1,000 of its customers for complaining too much about their bill. I first read about it on Drew’s blog, then Marianne’s, Seth’s (twice), David’s, and finally Doug’s.

]]> By: Marianne Richmond http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-330 Marianne Richmond Sun, 08 Jul 2007 18:18:10 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-330 Cam, Thanks for your comments...EVERY TIME I hear the ubiquitous, "This call may be recorded or monitored for quality control" my thought bubble is, "I wish." Marianne Cam,

Thanks for your comments…EVERY TIME I hear the ubiquitous, “This call may be recorded or monitored for quality control” my thought bubble is, “I wish.”

Marianne

]]> By: Marianne Richmond http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-329 Marianne Richmond Sun, 08 Jul 2007 18:14:57 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-329 Robert, You are probably right...so why do we let them ? Marianne Robert,

You are probably right…so why do we let them ?

Marianne

]]> By: Cam Beck http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-328 Cam Beck Sun, 08 Jul 2007 16:10:54 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-328 I love your entire commentary here... The part dealing with "possible" recordings of phone calls resonated with me, as I had a similar experience with my car insurance carrier recently. When I talked to the manager, she told me she know that I didn't say what I said because her rep took good notes. I love your entire commentary here… The part dealing with “possible” recordings of phone calls resonated with me, as I had a similar experience with my car insurance carrier recently. When I talked to the manager, she told me she know that I didn’t say what I said because her rep took good notes.

]]> By: Robert P. http://www.resonancepartnership.com/2007/07/dear_sprint_can.html#comment-327 Robert P. Fri, 06 Jul 2007 15:26:26 +0000 http://www.resonancepartnership.com/2007/07/dear_sprint_can_i_volunteer_for_early_termination.html#comment-327 I got news for you - they all suck. I got news for you - they all suck.

]]>