In the old days, when gas was a mere $3.98 a gallon (LOL) I used to try and avoid an empty tank at Ballas and Clayton Road because it seemed as if their prices were higher than the other gas stations that populated my path home…..but now there is no difference between heaven and Shell and this Shell as it turns out has a sense of humour.
They feel my pain; I feel an emotional connection. My customer experience improves immediately. And what the Shell…I am out of gas.
You Should Also Check Out This Post:
- links for 2008-08-23
- links for 2008-08-21
- links for 2008-08-17
- links for 2008-08-09 [delicious.com]
- links for 2008-08-01 [delicious.com]
More Active Posts:
- Dear Sprint: Can I Volunteer for Early Termination? (6)
- Toby Bloomberg's Diva Marketing Talks: Tonight Blog Analytics (5)
- Ban Banfield Pet Hospital (5)
- Holiday Gifts for Media Snackers: A Top Ten List of Online Subscriptions (5)
- HP: Customer Experience Disconnect (5)
- Alice Robison, Xplane, New Media and Fascinating Conversation for a Thursday Afternoon (4)
- The Nikon D80 Blogger Program and My Canon EOS 30D (4)
- Goodbye Typepad…Hello Wordpress (Beta) (3)
- The Future of Media: Like Fred Wilson Said (3)
- Redesigning, Recommitting and Writing (3)






















Marianne Richmond’s career is an ongoing adventure in strategic brand consultancy. She founded the Resonance Partnership in 2004 and offers a full menu of consulting services from market analysis, concept development, strategy, implementation and measurement.
No User Responded In This Article
Leave Your Comment Below