Customer Service

Cavaet Emptor Yes, But Wait There’s More…

by Marianne Richmond on December 2, 2010

Anthem Blue Cross: I am in Health Insurance Hell (and paying for the pleasure)

by Marianne Richmond on August 4, 2010

My Bottom Line on the iPhone4: Apple Service

by Marianne Richmond on June 24, 2010

Run Forrest, Run

by Marianne Richmond on September 17, 2008

Amazon MP3 Store, ITunes and Strategy

by Marianne Richmond on April 16, 2008

Hotel Allegro Chicago Scores High on Customer Satisfaction

by Marianne Richmond on November 29, 2005

Client Expectations and Satisfaction Surveys

by Marianne Richmond on November 23, 2005

Expectation and Customer Experience

by Marianne Richmond on November 10, 2005

Hype, Buzz, Budget, Blogs, and Commodity Products

by Marianne Richmond on November 4, 2005

Microsoft Tech Support Rocks!

by Marianne Richmond on November 3, 2005