Customer Service Watch

Microsoft Tech Support Rocks!

by Marianne Richmond on November 3, 2005

No. I Don’t Have Time to Read Blogs

by Marianne Richmond on October 7, 2005

Empathy 101

by Marianne Richmond on September 28, 2005

Bye Bye Vonage

by Marianne Richmond on August 29, 2005

EBay Customer Assistance

by Marianne Richmond on August 20, 2005

More Sleaze from Banfield Pet Inhospitable

by Marianne Richmond on August 6, 2005

Ban Banfield Pet Hospital

by Marianne Richmond on August 6, 2005

Blog Power

by Marianne Richmond on August 1, 2005