BlogWell, DoGood
WOM pal Michael Rubin asked me to pass along a really cool thing that he and Andy Sernovitz are doing in support of their upcoming conference BlogWell, How Big Companies Use Social Media. They are auctioning off tickets to BlogWell on Ebay and 100% of the proceeds go to charity, a different charity each week.
This week the National MS Society will be the beneficiary of the auction proceeds. And if you win, you will be the beneficiary of wisdom from a 4 star line up of corporations such as Home Depot, Wells Fargo, Intel, Cisco, Graco, UPS, Kaiser Permanente, and WalMart. Check out the first auction now.
So learn to blog well and do good all at the same time.
| Starts | Charity | Bidding | Ends |
| 10/1 | National Multiple Sclerosis Society | See this auction! | 10/8 |
| 10/5 | Heifer international | Auction Coming Soon | 10/12 |
| 10/9 | AmeriCares | Auction Coming Soon | 10/16 |
| 10/13 | Dana-Farber Cancer Institute and the Jimmy Fund | Auction Coming Soon | 10/20 |
| 10/17 | MusiCares | Auction Coming Soon | 10/24 |
Pay attention, Say Thank You
Church of the Customer recently highlighted a story from the Wall Street Journal about the law firm, Sullivan & Cromwell, LLP who in response to low morale and an excessive level of associate turnover initiated a program to encourage partners to show more appreciation and respect to the firm’s associates.
Specifically, the need to say "thank you" and "good job’ and to return associate’s phone calls and not cancel their vacations. As Ben McConnell notes, "that weird common courtesy stuff." When Ben says, "its no joke" I presume he means the facts of the story are true and, C,’mon, do you seriously need to be told to say thank you? It makes you ask some other questions:
- What’s wrong with the partners in this law firm that they are so un-appreciative of their associates?
- How do they treat their clients?
- Do they kick their dogs?
The title of the article asks the question: Does Saying Thank You Help Keep Associates? Well, doesn’t "that weird common courtesy stuff" help" keep" everyone? And, the opposite, being discourteous and unappreciative keeps everyone away.
Saying "thank you" and "good job" demonstrates attention and articulates appreciation. Paying attention and showing appreciation will improve morale and reduce turnover in all of our relationships, personal and professional….you can offer a money-back guarantee on that one.
David Pollard at How to Save the World wrote, "What people seek from others more than anything else, is attention and appreciation. I’ve observed that to be true in boardrooms, bedrooms and barrooms. You want to win over your boss, give him or her your full attention, and acknowledge his or her successes, without being a suck-up about it. You want to win over your audience in a presentation, make lots of eye contact, show empathy for their situation (which means doing your homework in advance) and thank them more than once for their attention and their awesome questions."
A study by Mitchel Adler and NS Fagley (2005) provides some basis for the other side of the equation…why being appreciative is a good thing…they found that being appreciative and expressing appreciation to others enhances feelings of well being; it makes us feel connected to what we have and to our experiences. They find that expressing appreciation builds social bonds and in fact "appreciation was significantly related to life satisfaction and positive affect. Importantly, they believe that even though being appreciative is a disposition, it can be taught. The WSJ article said that Sullivan & Cromwell saw an improvement in turn over after the partners went to charm school.
Another recent article in the Wall Street Journal about the Dali Lama addressed the ability to change our brains through a change in thinking….to actually become more compassionate and empathetic. In a study done with monks during meditation, it was found that indeed meditation could change the function of the brain and importantly, "monks with the most hours of meditation showed the most dramatic brain changes. That was a strong hint that mental training makes it easier for the brain to turn on circuits that underlie compassion and empathy."
So, mother was right: Say thank you, write thank you notes; be appreciative and don’t scrimp on expressing appreciation and gratitude. Should appreciation not come naturally, it is possible to acquire the traits that make it possible….through mental training or meditation. If you do these things you will grow up to have successful personal relationships, loyal customers and clients …and be especially successful at generating positive word of mouth.
Jackie Huba writes about the $800 million dollar company that connects with customers through the "thank you" note written by a sales associate. Andy Sernovitz sent me a handwritten thank you note for blogging at the WOMMA Summit that demonstrated recognition and appreciation that stood apart …I really appreciated that he took the time in our electronic age to write a handwritten note!
The Lesson: Pay attention, listen, observe those around us…let them know that you appreciate them and what they do. Practice it until it comes naturally. You will improve your own sense of well being as well as contribute to theirs. This will become the environment in which you live and work.
Kathy Sierra, in her post Angry/ Negative People Can Be Bad for Your Brain talks about social contagion/emotional contagion…the spread of attitudes throughout populations. She quotes Memetics and Social Contagion"…social scientific research has largely confirmed the thesis that affect, attitudes, beliefs and behavior can indeed spread through populations as if they were somehow infectious.
She quotes the Dali Lama, The fact that there is always a positive side to life is the one thing that gives me a lot of happiness. This world is not perfect. There are problems. But things like happiness and unhappiness are relative. Realizing this gives you hope." Paying attention to the positive side and expressing this to others gives everyone hope.
One final thought. My cousin, Dr Leonard Berg passed away several weeks ago. He was an incredibly accomplished man who left behind a legacy that truly produced positive change in the lives of people all over the world. At his memorial service one of his children noted that because of his work, he really wasn’t home a lot but she always felt that he was there for her. He was paying attention and she knew that what she did was appreciated; his attitude was contagious.
Tags: Church of the Customer, Ben McConnell Jackie Huba, Andy Sernovitz, WOMMA, Kathy Sierra, David Pollard, Social Contagion, Attention, Dali Lama, Appreciation, Sullivan & Cromwell,Wall Street Journal, Dr. Leonard Berg
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AAF: MySpace and YouTube, Yes; Blogs, Not Really Very Much
An AAF (American Advertising Federation ) survey of industry leaders on digital media trends indicates that advertising agencies are not confident that Fortune 500 companies quite appreciate the effectiveness of digital marketing. Sixty three percent of Fortune 500 companies according to the survey are, “generally behind the curve when it comes to online strategy.” However, the agencies executives themselves acknowledge that fifty-eight percent are “personally “struggling simply to manage existing online efforts, let alone stay ahead of the curve.”
Well, what a shame about that curve; agencies think clients are behind the digital curve but agencies admit they can’t stay ahead of it. While the agencies and the client in this surveys are roundingÂ� Dead Man’s Curve they might want to drive by Todd Copilevitz’ and see why they are Advertising Themselves to Death.. Another eye opener awaits as Todd notes that General Mills has told its agencies that they will now be compensated based upon the dreaded RESULTS.
Might be important to realize that the Future of Advertising is NOW: Its not about whether the advertisers or the advertising agencies “get it.” The consumer gets “it” and that is really all that matters. According to Yankelovich and Forrester, seventy percent (70%) of consumers say they like products such as TiVo that block advertising and ninety two percent (92%) of these users fast forward through advertising. For more data, check out the Word of Mouth Marketing (WOMMA) Research Blog and to experience the future in real time join me next week at the Word of Mouth Marketing (WOMBAT 2) Basic Training Conference.
OK, and how does the AAF regard blogs and “user generated content sites”? “Advertising executives find blogs a riskier, less effective advertising vehicle than user-generated content sites such as MySpace, YouTube, Facebook, etc. Sixty-two percent (62%) stated that “blogs are too risky to advertise with due to lack of predictability of the editorial content,” while only 53 percent agreed with the same statement about user-generated content. Despite these concerns, an overwhelming majority said advertisers “should exploit the viral marketing opportunities” of user-generated sites and, to a lesser degree, blogs.
Well Yankelovitch did report that 55% of consumers still enjoy advertising “itself’. Of course that reminds me of the oft quoted John Wannamaker comment about the 50% of add dollars that are wasted but he just didn’t know which half.
Tags: advertising, marketing, word of mouth marketing, WOMMA, WOM, digital advertising, digital media, YouTube, MySpace, blogs
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MyGrace: The Other Blog Evangelists
Inspired by a member of his congregation that used MySpace to attract listeners for his rock band, Rev. Patrick Gray, am Episcopal priest from Boston set up a MySpace profile, the Advent, to attract listeners to his sermons. His site includes reminders about service times as well as audio files of the choir. The graphics are very cool and the Advent has 671 friends. The WSJ reports that churches across the US are using social media such as blogs and podcasts and on line social networking to connect with members and potential members.
Church Unplugged, according to the WSJ, attributes its growth to its MySpace profiles, saying that the church profile can be found while searching for music, television, or local MySpace users. Unplugged has about 100 church attendees and over 2000 MySpace friends.
The evangelicals are leading the way with blogs such as Outside the Box Ministry and Church Marketing Sucks that provide "how to’s" for churches to improve their marketing and their messages.Church Marketing Sucks has a Squido lens and posts with titles such as, "What Web 2.0 can mean for your church." Outside the Box Ministry is a little less "in your face" than Church Marketing Sucks but the message is similar. Their language is about engagement, connection and recognition that if people are on MySpace or Facebook that’s where they need to be.
The Vatican is podcasting and has a web site and according to Businessweek is hard at work on a faith based social networking site which is referred to as MySpace for Catholics. Sister Judith, the nun who is responsible for the web site and the upcoming social networking site, says that "the Net is the ultimate way to reach millions of people and to connect… it’s about something much bigger than myself…you can touch it, you can change it, and you can touch people with it." Spoken like some other evangelists at a different church.
According to the Pew Internet & American Life Project (2004) 64% of online Americans use the Internet for faith based acclivities. The study said, "Faith-related activity online is a supplement to, rather than a substitute for offline religious life. The survey found that two-thirds of those who attend religious services weekly use the Internet for personal religious or spiritual purposes." Sounds like online out reach is reaching the target.
But what about the MySpace environment for delivering the MyGrace message? Businessweek recently reported of the growing campaign to protect children from online predators that may close space on MySpace. One church education group mentioned in the WSJ article that the challenge was to reach teens without exposing them to inappropriate content. I think he may have the equation backwards, teens and actually most people, are probably not on MySpace to find a church but rather may find a church while they are MySpace.
As Ross Dawson writes about the MySpace generation, on Trends in the Living Networks, " The way I see relational technologies such as mobiles, chat forums, multiplayer roleplaying games, video sharing and so on, is that they extend our capacity as humans to relate. People have a built-in drive to connect with others, and now that has a far wider canvas across which to express itself. We can now discover many of the latent propensities and characteristics of humans, because we have been given new tools to explore our human identity." Or our spiritual side.
Outside of the Box Ministry has a post titled Blogging is Similar to Spiritual Multiplication which is a pretty good explanation of word of mouth marketing with blogs. If you want your message to be heard, as Businessweek notes, OClick All Ye Faithful.
Tags: MySpace, WOMMA, word of mouth, Church of the Consumer, Evangelism, marketing, church marketing, blogs, social media, media, podcasting, social networks
Word of MouthSpace
What space do gymnasts, cheerleaders, Fall Out Boy fans and gay guys share? http://www.myspace.com/stickitmovie.According to Reuters, Jessica Bendinger, the director of Stick It a movie the opened April 18th from Disney’s Touchstone Pictures devised a word of mouth marketing campaign through niche outlets and a MySpace page.
Disney promoted the movie in a two week flight of TV advertising using 10 and 15 second spots on syndicated shows such as "America’s Next Top Model." The actress, Vanessa Lengies, one of the stars in the movie asked Bendinger is she could set up a MySpace page for the movie. Vanessa set up the page but after several weeks Bendinger hired a freelancer to build traffic on the site.
Bendinger identified the target audience, gymnasts, Fall Out Boys fans, cheerleaders who were familiar with Bring it On (a cheerleader movie from 2000) and gay guys.They built the site to 6000 "friends". Then Disney took over the MySpace site and upgraded the design and features which added another 4000 "friends."
Bendinger definitely gets the effect of the 10,000 MySpace friends as she recognizes that 10,000 friends who have anywhere from 50-3,000 friends can sell a lot of tickets to a movie. But, Bendinger also had a few other buzz building tactics. She sought out a gymnastics writer to draft press releases for college magazines and newspapers highlighting all the NCAA gymnasts who are in the movie.
She also worked with Disney to package the movie’s trailer and the Missy Elliot music video to the 30,000 International Gymnast’s subscribers. Their subscribers gymnastic are gyms clubs…..there are 3000 clubs in the US and each club represents hundreds of gymnasts and gymnasts-to-be who are all high potential ticket buyers.
As Wired noted MySpace is a community site that converts electronic word of mouth into the hottest market strategy since MTV. Of course, it would have been interesting to have seen the impact of a blog strategy and to have seen what would have developed on the Stick It My Space site had Disney not taken it over.
And, yes, of course, you can see a clip of Stick It on YouTube. In fact there are several.
Tags: YouTube, MySpace, WOM, CGM, Marketing, Media, gymnastics, NCAA, Disney, Touchstone, MTV, Direct Mail
Blogging Irony: We Encourage Corporations to Blog as our Business but Discourage Them by our Behavior
As part of my consulting business I promote blogging to businesses, service professionals, and non-profits. Many consultants, Advertising and PR bloggers do the same thing. We tell them it is an easy, inexpensive way to build businesses and brands; we say, blogs build relationships and join the conversation.And we say the best way to learn about blogs is to read blogs.
Well, I believe all those statements are true…the problem is you hope that they are not reading blogs the week that a number of bloggers are pulverizing a brand blog and asking that the marketing department be fired, or having a too personal slugfest over Wal-Mart and Edelman and who should have said what ,or a lower moment, the Strumpette dumpathon.
John Wagner at On Message from Wagner Communication writes, "There is a lesson to be learned from Strumpette and I hope all you blogists, Kool-Aid drinkers and social media consultants were paying attention." The lesson he is teaching is an old one really, public displays of engagement with an adversary seldom accomplish much. Although he makes some good points and the comments to his post represent the spectrum of opinions, I think his perhaps off hand reference to why corporate America is cautious about blogging is just as important.
He references a blog post on Scatterbox that is critical of hypocricies noted about McDonald’s social repsonisibility blog in light his opinions that their menu is less than responsible, as an example of the kind of criticism a corporation might face in the blogosphere. Again, it’s a valid point. If a corporation has a blog it can and probably will be examined for evidence of inconsistencies with stated corporate policies, product or service offerings, or even political contributions. Any public communication by a corporation is subject to this. And really in my opinion, corporations, just like the rest of us should be held accountable for consistency.
What I think is another important point is that when a company launches a blog and bloggers write things like, "Last wednesday, February 15th Guinness (a generally forward thinking
and creative marketer) launched a blog. As opposed to the usual puffery
and inauthenticity that can be associated with some of the “Corporate Brand Jobs†that pass for blogs, " does it really encourage the brand manager reading the post to feel like adding it to the old marketing plan? And that was pretty tame next to what Juicey Fruit got. McDonald’s blog was not exactly welcomed with open arms, even before the first post went up.
Final comment…it seems that for all the instructions we receive about how to build traffic the way to really build traffic fast is sex, scandal, innuendo, and other forms of negative attention. Thank you Strumpette, building traffic on a blog has now been shown to be the same as building traffic anywhere. Well corporate America, you know all those new things we told you about that will help you build readership and join the conversation…links, pings, comments, tags? Well, the more things change the more they stay the same. Sex sells so come on in…there just isn’t a life guard on duty everyday.
Technorati Tags: blogs, bloggers, McDonalds, marketing PR, advertising, branding, Wal-Mart, corporate blogs, strumpette
St. Louis Blogger Lunch
Dennis Kennedy posted first, so I will just add a second….an impromptu St. Louis bloggers lunch today was so much fun it should be a regular event! Maybe next time we can plan it enough in advance so some of the other St. Louis bloggers will be able to join us. Perhaps we can have a welcome back lunch for Matt Homann.
It was great to meet Randy Holloway and great to see Dennis, Michelle Golden, and George Lenard, the St. Louis bloggers that I met for the first time in Chicago at BlawgThink!2005. George and I are working on some things together and recently gave a talk to students at the George Warren Brown School of Social Work at Washington University on using blogs for their job search.
As an aside, Yvonne DiVita has a wonderful interview with Dennis on her Lipsticking Blog. It was really fun to meet Yvonne at the WOMMA Conference in Orlando.
Technorati Tags: St. Louis bloggers, WOMMA, blogs, BlawgThink
Wombat Podcast #10: Sean Glass and Chris LaConte
Sean Glass and Chris LaConte of Higher One talk about how they have used Word-of-Mouth to build their on campus financial services business on a podcast at the Wombat Blog .It is fascinating!
Sean and Chris talk about how when they started the business their first encounter with the influence of word-of-mouth was through negative word-of-mouth generated through misinformation about their on-line bill pay product. They astutely realized the importance of getting the right message to the right people by joining the conversation.
They began working with students to identify the physical locations, the venues, on campus where the conversations were happening and began providing students with the tools to facilitate the spread of information about their products. They gave students copy and content that they could then personalize and pass along to their friends and classmates. They identified students who believed in their products and were willing to talk about them and made them Agents.
The Agents were required to provide written reports of their activities and to encourage students to submit high quality reports, they were given points based upon the quality of their reports. The reports provided Higher One with immediate feedback, both negative and positive, that was then used to make changes, improvements, or otherwise build their business. The Agents functioned as the marketing department as well as the market research department. Impressive!
Sean and Chris say that word-of -mouth can be an entrepreneurs best friend….it is important to give early adopters the tools to amplify word of mouth…this includes finding the venue, providing information to share, and motivating the evangelists. Advertising they said can build awareness and create demand…word-of-mouth drives the decision to buy.
I mentioned Sean in a post in November about Word-of-Mouth Marketing on college campuses and he emailed to thank me and to tell me that he had started blogging. I am sure he will have a lot to say!
Besides Higher One, which is projecting sales of over $18 million in 2006, the 26 year old has among many other accomplishments, co founded the Yale Entrepreneurial Society a non-profit that promotes entrepreneurship in the greater Yale community and ThreadKill.com which I suggest you read his explanation for, and is an investor in Axon Labs, a sleep research labortory that is developing products to enable peak performance based upon research in neuroscience. The Axon web site links to an American Medical Association study that officially declares waking up the worst part of the day. Just visit our house any school day morning to confirm that.
Technorati Tags: WOMMA, advertising, blogging, WOMBAT Blog. word-of-mouth, buzz marketing, college marketing
Ready, Xfire, AIM: Axed again!l
There is a lot being written about the increasing use of Instant Messaging especially about teenagers. CNET reports the following from an AOL commissioned poll: "Nearly 66 percent of 13- to 21-year-olds say they send more IMs than e-mails, compared with 49 percent last year…
Overall, 38 percent of users say they send as many or more IMs than e-mails…One-fourth of users would like to see entertainment content within instant messages."
In a separate article about business use of Instant Messaging CNET reports, "It’s official: Instant messaging is the new e-mail for the world’s businesses." They estimate that there are "1 billion IMs sent every day between 28 million enterprise users." Businessweek deemed email "So Five Minutes Ago" and attributed the trend to "the anthropological shift
occurring among tomorrow’s captains of industry, the text-messaging
Netgens (16-to-24-year-olds), for whom e-mail is so "ovr," "dn," "w/e
(over, done, whatever)." Trendwatching elaborates on virtual anthropology in their December issue.
Of course, where there is a consumer behavior as attractive as this one, advertisers are right there. iMEDIA reports "Major advertisers and their agencies are now leveraging the medium of instant messaging as a mainstream interactive vehicle." IMedia says that "major advertisers including Volvo, Daimler Chrysler, Warner Brothers,
United Paramount Network, NBC Universal, Procter & Gamble, Nike, Tysons Chicken,and ING Direct participate eagerly in IM-related ad campaigns."
MIT Advertising Lab reported in November that AOL was using 2 bots, Moviefone and Shopping Buddy in its instant messaging service. The reception among users has been mixed. In December, they report that MAKE magazine is delivering content via instant message.
"The MAKEbot is a AIM/iChat buddy you add to your buddy list. When you
type latest, he will give you the latest news from Makezine.com. You
can type "subscribe 1" and he’ll deliver the latest news each hour. If
you type "photos" you’ll get the latest photos from the MAKE photo
pool, type "bookmarks" you’ll get our latest bookmarks, type
"Instructables" you’ll get the latest how-to projects. Lastly - if you
type keywords like psp, welding, ipod or whatever he’ll search the MAKE
site, the pages from MAKE and give you a link from our search engine to
help you find what you’re looking for.
MAKE is self described "as a hybrid magazine/book (known as a mook in Japan). MAKE comes
from O’Reilly, the Publisher of Record for geeks and tech enthusiasts
everywhere." You can read more about it on the Make Blog.
We can only assume that this is just the beginning. iMEDIA reports a related trend: The relationship between gamers, Instant Messaging, and advertising content delivery. On-line games users have become their own demographic target. There are over 70 million gamers in the US and they are male and between the ages of 14-35. They are affluent, well educated and love to communicate via IM, blogs, text messages, websites and voice chat.
Remember the anthropological shift I just mentioned? Well, the hardcore gamer is the influencer according to iMedia: "Trends,whether gaming related, fashion, soft drink, cars, music or
film, are determined by the hardest of the hardcore gamers who then
influence less avid gamers"….spreading the word through Instant Messaging while playing games.
Apparently, IMs cause problems with other PC software causing computers to crash. This doesn’t make for a very nice gaming experience. Consequently online game developers solved this problem by allowing for IMs within the game.
One such company, Xfire, "has provided other community tools to improve the ease of
gaming and the spread of community information. Xfire lets gamers see
what games their friends are playing, do IM from within a game to
friends outside the game, do voice chat while in-game, download files
over a fast peer-to-peer system, and more. This has led to Xfire
becoming the fastest growing online gaming community in the world with
over 2.5 million registered users, each user running Xfire an average
of 85 hours per month."
OK, so I had never heard of Xfire and neither had my kids who fit right into the demos. That was the good news. The bad news for parents is that Xfire tracks users. The good news for marketers is that Xfire can implement very targeted behavioral marketing campaigns. Now, while at their site, I noticed a little round burst that said, "Its Free No Spyware". So, if they are tracking all this data, isn’t this spyware??
OK, so I have written before about Axe Deodorant before in terms of their targeting of adolescent boys with the premise that if they use Axe they will get girls. I have also admitted that along with disapproving of the message, I have purchased the product for my son on the premise that the end, a clean boy, justifies the means, buying Axe. In late 2005, Axe introduced a new scent, Unlimited, as in, unlimited ways to pick up girls, and used two characters, Evan and Gareth and sent them off on a blog adventure. They also started appearing on Xfire.
In viral marketing mode they started out with downloads of Evan and Garth movies without mentioning the "A" word. This apparently started the Xfire IM buzz going. Later in the campaign paid placements on Xfire along with Videos with Axe products. According to the iMedia article written by Mike Cassidy, CEO of Xfire,
The results of the campaign were spectacular:
- Fifteen of the 34 top downloaded files ever on Xfire were Evan & Garreth movies with a total of 530,747 movies downloaded.
- There was a 99.4 percent increase in awareness of who Evan &
Garreth were with an astounding 222.5 percent increase in awareness of
which products were really being featured. - Over half (51.7 percent) of the Xfire user base stated their intention to buy Axe products at the end of the campaign
- And 38.7 percent stated they thought "Axe would help get the girl"
Stowe Boyd writes about a Forrester Research Study
that affirms the importance of game advertising. The study says that
there are two kinds of game advertising vehicles: in-game advertising
which is like product placement in TV programs and movies and
advergaming which is an on-line game that is promtotion itself. The AXE effort used both methods.
So, from a marketing perspective, the importance of IMs and in-game marketing cannot be overlooked. Also from a marketing perspective, Axe has been a successful word-of-mouth marketing story. I can even attest to that as a parent having heard my own son give a guest lecture to his friends in the back seat of my car about why he preferred Axe to Gillette’s Tag.
However, from a parent’s perspective I remain concerned about this kind of "word of mouth" campaign targeted at adolescent boys with a message that is blatantly disrespectful and exploitive to women. I am also not comfortable with my kids visiting a gaming site that is mining data under the camouflage of a "no spyware" burst. See Google 2084.
Technorati Tags:
IM, Instant Messaging, AXE, Xfire, Viral Marketing, Word of Mouth Marketing Del.icio.us Tags:
IMs, Instant Messaging, on-line gaming, word-of-mouth marketing
What’s the Buzz?
The November issue of INC. has a fascinating article which describes how the blog, Delicious Destination whose intent was to create buzz, hit an initial buzzsaw from the blogosphere but was ultimately put back on course by the marketing savvy of Toby Bloomberg of Bloomberg Marketing. It seems that the blog has a fictional character named T. Alexander and although this was disclosed, some inside the blogosphere took exception and called a technical: violation of the authentic rule. I think this was a bad call.
The heat has most recently been on Panasonic’s Def Perception, where Tosh Bilowski has recently been revealed to be, a fictional character. Amy Gahran at Contenious has been posting about this for over a week.
You can read the Gourmet Station Delicious Destination story yourself at Toby’s blog, Diva Marketing.
Technorati Tags: buzz, character_blog
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