HP:Your Customers Think You Are Hiding {The Atlantis and Apollo Motherboard Issue}

As Toby noted in her post Social Media Means Nothing If Your Internal Processes are Broken, HP has over 50 blogs. Quite a commitment to social media one would think. So what would be the value of social media to a company like HP? Visibility perhaps? When we present to our clients or prospective clients… Continue reading HP:Your Customers Think You Are Hiding {The Atlantis and Apollo Motherboard Issue}

HP: Customer Experience Disconnect

In May 2007 I purchased my youngest son an HP Pavilion Notebook so that he would have a bright shiny new laptop to start high school with in the fall. We looked at several different options but what tipped the scale towards HP was Eric Kintz. Eric and I had “connected” via our blogs but… Continue reading HP: Customer Experience Disconnect