American Airlines: Listen!

Earlier this week fellow St. Louisian Bob McCarty who writes the blog Bob McCarty Writes sent me a link for some photos he had taken at Lambert St Louis Airport of the American Airlines pilots who were apparently picketing for their cause,  customer service. Bob also posted about this. Bob asked in his post whether… Continue reading American Airlines: Listen!

HP: Customer Experience Disconnect

In May 2007 I purchased my youngest son an HP Pavilion Notebook so that he would have a bright shiny new laptop to start high school with in the fall. We looked at several different options but what tipped the scale towards HP was Eric Kintz. Eric and I had “connected” via our blogs but… Continue reading HP: Customer Experience Disconnect