In May 2007 I purchased my youngest son an HP Pavilion Notebook so that he would have a bright shiny new laptop to start high school with in the fall. We looked at several different options but what tipped the scale towards HP was Eric Kintz. Eric and I had “connected” via our blogs but [...]
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HP: Customer Experience Disconnect
Posted by Marianne Richmond in February 13th, 2008
5 Comments
Posted in: Uncategorized Tags: Apple, Atlantis and Apollo Motherboard, Bruce Temkin, Customer Experience, Eric Kintz, Ford, Forrester, HP, KD Paine, MacBook, Media 2.0, Sprint, T-Mobile, WOMMA





















Marianne Richmond’s career is an ongoing adventure in strategic brand consultancy. She founded the Resonance Partnership in 2004 and offers a full menu of consulting services from market analysis, concept development, strategy, implementation and measurement.