Customer Experience

Cavaet Emptor Yes, But Wait There’s More…

by Marianne Richmond on December 2, 2010

My Bottom Line on the iPhone4: Apple Service

by Marianne Richmond on June 24, 2010

Run Forrest, Run

by Marianne Richmond on September 17, 2008

Amazon MP3 Store, ITunes and Strategy

by Marianne Richmond on April 16, 2008

Dot-Chris: Exceeding Customer Expectations

by Marianne Richmond on February 19, 2008

How Many Different Ways Does This Say Disconnect?

by Marianne Richmond on February 19, 2008

Best Buy: Another Example of Customer Service Dilution of Marketing Efforts

by Marianne Richmond on March 10, 2007

Pay attention, Say Thank You

by Marianne Richmond on January 28, 2007

SuperBowl Ad Engagement Measured By Brain Scan

by Marianne Richmond on February 8, 2006

Hotel Allegro Chicago Scores High on Customer Satisfaction

by Marianne Richmond on November 29, 2005

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