I just got off a 1 1/2 hour tech support call with Microsoft and I am compelled to report that for the second time in about a month they were awesome. And this has to be in taken in the context of two factors: #1 The fact that in reality, the 1 1/2 were wasted.… Continue reading Microsoft Tech Support Rocks!
Category: Customer Service Watch
No. I Don’t Have Time to Read Blogs
My lawyer started talking about the client/attorney relationship in an unusual manner for lawyers that I have actually worked with, as opposed to law professors, friends who are attorneys or those whose blogs I read…he talked in terms of client service and was pondering why, despite what their firm thought were great results in some case, the client did not express gratitude or otherwise provide positive feedback…
Empathy 101
This morning’s WSJ had an article titled “Teaching Doctor’s To Be Nicer”…OK, so the point is customer service, customer relationships, customer experience. Yes, I think it applies to doctors, also. I also think most doctors don’t view their patients as customers. However, if medical schools are offering courses in “professionalism, empathy, and communication skills” someone must be thinking in this direction.
Bye Bye Vonage
Vonage has 749,999 subscribers as of today. I tried..I really tried to make it work. It seemed to make SO much sense…
EBay Customer Assistance
Ebays Customer Service is an exercise in frustration…emails are answered but just not the question you asked…
More Sleaze from Banfield Pet Inhospitable
Banfield Pet Hospital employs more sleazy tactics in support of their Wellness Plan…
Ban Banfield Pet Hospital
Banfield Pet Hospital should not be trusted with your pet……
Blog Power
A random over heard conversation in a food court demonstrates the influence of blogs….