Pay attention, Say Thank You

Church of the Customer recently highlighted a story from the Wall Street Journal  about the law firm, Sullivan & Cromwell, LLP who in response to low morale and an excessive level of associate turnover initiated a program to encourage partners to show more appreciation and respect to the firm’s associates. Specifically,  the need to say… Continue reading Pay attention, Say Thank You

Social Entrepreneurship for Seniors: Purpose Prize

A great deal is being written about the aging baby boomers, that attention grabbing, developmental stage defining, amorphous yet distinct,  demographic group that I count myself as a member of…..I think sometimes that one of our most distinctive characteristics is our lack of acceptance of aging but perhaps that, along with the feeling of distinctiveness… Continue reading Social Entrepreneurship for Seniors: Purpose Prize

Client Expectations and Satisfaction Surveys

This post is about customer experience, this time from the vantage point of a client satisfaction survey…specifically law firms client satisfaction surveys. Rees Morrison of Law Department Management asked the question, "Does asking clients to assess the department raise their expectations for the future?" His answer was "Yes." He went on to say that customer… Continue reading Client Expectations and Satisfaction Surveys

Discrimination at SIU????

The Chicago Sun-Times reported that the Justice Department has accused SIU (Southern Illinois University) violating the Federal Civil Rights laws (Title VII) by discriminating against whites, men and others in their graduate fellowship programs. The programs cited were: FELLOWSHIP: Bridge to the Doctorate Started: 2004 Award: $30,000 stipend, plus $10,500 for education expenses Purpose: "For… Continue reading Discrimination at SIU????

Returning From BlawgThink 2005

BlawgThink 2005 was truly awesome! Matt Homann and Dennis Kennedy did an incredible job pulling everything together with an incredible group of attendees and speakers.  I will be posting further details and perspectives later in the week…suffice it to say I learned a lot and came away with some really valuable insights and ideas. Thanks… Continue reading Returning From BlawgThink 2005

Lex Think Blawg Think

There will definately be a lot of thinking at LexThink BlawgThink. Matt Homann and Dennis Kennedy have put together an awesome 2 days of speakers, learning, collaboration, and fun….but don’t ask for the agenda, it’s all about open space! If you want an invitation contact Hope to see you there!

MS Handicapped Parking Permits in Missouri

An article in the St. Louis Post Dispatch regarding compliance with a January 2005 revision to the requirements for doctors to issue handicapped parking permits. Apparently, the new requirements are having an “unintended consequence” for MS (multiple scelerosis) patients which essentially means that only if “a person cannot walk 50 feet without stopping to rest” they can have a sticker….otherwise start hiking.