Church of the Customer recently highlighted a story from the Wall Street Journal about the law firm, Sullivan & Cromwell, LLP who in response to low morale and an excessive level of associate turnover initiated a program to encourage partners to show more appreciation and respect to the firm’s associates. Specifically, the need to say… Continue reading Pay attention, Say Thank You
Category: WOMMA, word of mouth, blogs, customer service, customer
Posts from WOMMA
The remaining posts from the WOMMA conference will be up shortly, both here and at the WOMMA Summit Blog. As an overall observation, it seems as if the concept of live conference blogging has not quite caught up with the technology. Lack or insufficient wi-fi seems to plaque every conference to one degree or another.… Continue reading Posts from WOMMA
Pay Per Post Changes Disclosure Policy Following FTC Announcement
Pay per Post is scheduled to announce a change in their disclosure policy and will require bloggers to disclose that they are being paid for their posts. Techcrunch has an advance copy of the press release and notes that "FTC" is mentioned a number of times thereby indicating that the change was no doubt inspired… Continue reading Pay Per Post Changes Disclosure Policy Following FTC Announcement
Heading to WOMMA….
Lots of excitement in DC next week….I’ll be live blogging the WOMMA Summit along with Josh Hallet. Stop by the blogger table and say "hello." Check out the blog and posts and photos tagged WOMMA . I will also be posting here and on Blogher. Also Monday night, Toby Bloomberg, who is moderating a panel… Continue reading Heading to WOMMA….
Snakes on a Plane: Bad Is The New Good
Yes, I am really writing a second post on Snakes on a Plane. Why? Because my 13 year old son asked me this morning if he could go see it. His reason? "Because I heard it was really stupid and I want to go see what its about." And that just about sums up the… Continue reading Snakes on a Plane: Bad Is The New Good