In the old days, when gas was a mere $3.98 a gallon (LOL) I used to try and avoid an empty tank at Ballas and Clayton Road because it seemed as if their prices were higher than the other gas stations that populated my path home…..but now there is no difference between heaven and Shell… Continue reading What the Shell?
Tag: Customer Experience
Amazon MP3 Store, ITunes and Strategy
Wendy Davis writes today, “Around 90% of the people who purchase MP3s from Amazon have never used iTunes, according to the NPD report, as per Ars Technica. Additionally, the stores are attracting different customers, with men accounting for 64% of Amazon buyers, but just 44% of iTunes buyers.” She notes that the good news for… Continue reading Amazon MP3 Store, ITunes and Strategy
How Many Different Ways Does This Say Disconnect?
Bob McCarty at Bob McCarty Writes sent me an email today thanking me for using his photos in my recent post about the tragic shooting in Kirkwood, MO and suggesting that since I was in marketing I might be interested in his photos of an Ameren UE billboard. As he notes on his blog, this… Continue reading How Many Different Ways Does This Say Disconnect?
HP:Your Customers Think You Are Hiding {The Atlantis and Apollo Motherboard Issue}
As Toby noted in her post Social Media Means Nothing If Your Internal Processes are Broken, HP has over 50 blogs. Quite a commitment to social media one would think. So what would be the value of social media to a company like HP? Visibility perhaps? When we present to our clients or prospective clients… Continue reading HP:Your Customers Think You Are Hiding {The Atlantis and Apollo Motherboard Issue}
HP: Customer Experience Disconnect
In May 2007 I purchased my youngest son an HP Pavilion Notebook so that he would have a bright shiny new laptop to start high school with in the fall. We looked at several different options but what tipped the scale towards HP was Eric Kintz. Eric and I had “connected” via our blogs but… Continue reading HP: Customer Experience Disconnect